Resident Resources

Thank you for choosing to call The National home! We know this decision was not made lightly, and we are thrilled to welcome you to our community. Our goal is not only to exceed your expectations, but also provide all of the information necessary to enjoy your new home. If there is anything that our team can do to make your living experience here more enjoyable, please feel free to contact us.

Resident Resources

Latch Tips

Latch is a keyless access system that allows you to enter the building and your apartment home without using a physical key. You should receive an e-mail prior to move-in to set-up your access.

  • Latch does not automatically lock. Please make sure you lock your door when you leave.
  • If you select the menu on the top left of the homepage, you will see a door code for each access point. We highly suggest memorizing the codes below to prevent being locked out.
    • Your building entry door code
    • Your apartment door code
  • You can share your building front door and apartment door codes either temporarily or permanently with a guest. You can also revoke their access at any time through the “Manage Guests” tab.
  • You are not able to send a code to a guest for the amenity spaces or the building that you do not live in. You will need to accompany your guest(s) at all times when using the amenities.

Pay Rent Online

Simply click here, or go to “Residents” on the main menu and click “Resident Portal.” You will be redirected to Resident Connect where you can log in to pay your rent.


In the event that your apartment needs to be serviced, please submit a work order through the Resident Portal. When submitting a service request, please be as detailed as possible to help us expedite the process. Our maintenance technician is onsite Monday – Friday, 8 AM – 4:30 PM. For emergency requests after normal hours, please call the 24-hour emergency maintenance line at (215) 278-9885.

Waste Disposal

We are happy to provide the Valet Waste service as an amenity to our residents. Normal Valet Waste service is Sunday through Thursday. If you need to dispose of trash outside of these times, you’ll need bring it to the trash room. Failure to adhere to these policies may result in additional fees billed to your account.

  • Please make sure all trash and recycling are bagged and placed in the appropriate bins outside of your apartment prior to 8pm. All bins must be brought inside of your apartment by 9am the next morning.
  • Any excess waste should be taken to the trash room. If something is too big to fit down the trash chute or in the recycle bin, please place in the outside dumpster.
  • Miscellaneous items, trash bins with loose trash, and trash bags without the appropriate bin are not permitted.

Complete Your Residential Survey

In an effort to provide you with excellent service and a great living experience in your apartment home, you will receive online surveys throughout your lease term directly from our provider, Ellis Partners. We realize your time is valuable and our goal is to listen to our residents so that we can ensure an even better living experience. We value your residency and appreciate any feedback you can share with us.

Refer A Friend

Refer a friend and get rewarded! You both must fill out a form confirming that you were the initial source in finding The National. A $250 rent credit will be applied after your friend signs a 12+ month lease and moves in. For more details, please contact the management office.

Amenity Spaces

Residents can reserve amenity spaces for private use by contacting the management office. Please be mindful of your neighbors when using the common areas within the building and the outdoor amenity areas. Amenity spaces are available for residents to use at all times (with the exception of the Rooftop Deck which closes at 10pm), but noise needs to be kept at a minimum after 10pm.

Pet Policy

Pets are welcome with open arms at The National! The current pet policy is a maximum of 2 pets with a one-time fee of $350 and a monthly fee of $35 per pet. The pet agreement must be signed and deposit paid prior to pet occupancy. Breed restrictions do apply, so please contact the management office for more details.