Resident Resources

Thank you for choosing to call The National home! We know this decision was not made lightly, and we are thrilled to welcome you to our community. Our goal is not only to exceed your expectations, but also provide all of the information necessary to enjoy your new home. If there is anything that our team can do to make your living experience here more enjoyable, please feel free to contact us.

Resident Resources

Coronavirus Prevention Plan

The health of our residents and staff is paramount, and ResideBPG is taking necessary precautions to ensure the safety of all within our communities.

We are closely monitoring the situation and have created an internal task force to address the planning, preparation, communication, and action regarding COVID-19 prevention. We will continue to communicate up-to-date information and best practices from Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) when applicable.

It is important to remember that you live in close proximity to others and that protecting your health is also helping protect your neighbor’s health. If have any questions or concerns about the information below, please contact your healthcare provider directly.

What is Coronavirus? 

Coronaviruses are a large family of viruses that are common in people and many different species of animals. COVID-19 is a specific, novel virus that was detected in December 2019 in Wuhan City, Hubei Province, China.

How does COVID-19 spread? 

Coronavirus is thought to spread similarly to the flu by:

  • Droplets produced when an infected person coughs or sneezes
  • Close person-to-person contact

What are the symptoms of COVID-19? 

The following symptoms may appear 2-14 days after exposure.*

  • Fever
  • Cough
  • Shortness of breath

*It is important to note that if you have not recently traveled to an area where COVID‐19 is widespread or been in close contact with someone who is known to be infected, your chances of contracting COVID‐19 are currently low.

What can I do to limit my risk of COVID-19? 

The Center for Disease Control (CDC) recommends the following actions to help prevent the spread of respiratory diseases:

  • Avoid close contact with people who are sick or have been exposed to the virus.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick and seek medical treatment.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

Click here to visit the CDC website for more information.

What is ResideBPG doing to help prevent the spread of COVID-19? 

Our staff and cleaning contractors are currently using antibacterial solutions to disinfect all common areas, and we have instructed them to pay close attention to high traffic areas like elevators, lobbies, etc.

Over the weekend, we will be providing antibacterial wipes and receptacles in your community’s lobby. We encourage residents to wipe down regularly used surfaces, such as elevator buttons and door handles, prior to use.

We are continuing to explore additional methods, according to recommendations of the CDC and WHO, to provide the most sanitary environments possible.

Recognize that ResideBPG and its associates are not healthcare professionals. The CDC and other qualified health officials should continue to be the primary source of current information and guidance. The information presented above comes directly from the CDC, but the content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Latch Tips

Latch is a keyless access system that allows you to enter the building and your apartment home without using a physical key. You should receive an e-mail prior to move-in to set-up your access.

  • Latch does not automatically lock. Please make sure you lock your door when you leave.
  • If you select the menu on the top left of the homepage, you will see a door code for each access point. We highly suggest memorizing the codes below to prevent being locked out.
    • Your building entry door code
    • Your apartment door code
  • You can share your building front door and apartment door codes either temporarily or permanently with a guest. You can also revoke their access at any time through the “Manage Guests” tab.
  • You are not able to send a code to a guest for the amenity spaces or the building that you do not live in. You will need to accompany your guest(s) at all times when using the amenities.

Pay Rent Online

Simply click here, or go to “Residents” on the main menu and click “Resident Portal.” You will be redirected to Resident Connect where you can log in to pay your rent.


In the event that your apartment needs to be serviced, please submit a work order through the Resident Portal. When submitting a service request, please be as detailed as possible to help us expedite the process. Our maintenance technician is onsite Monday – Friday, 8 AM – 4:30 PM. For emergency requests after normal hours, please call the 24-hour emergency maintenance line at (215) 278-9885.

Waste Disposal

We are happy to provide the Valet Waste service as an amenity to our residents. Normal Valet Waste service is Sunday through Thursday. If you need to dispose of trash outside of these times, you’ll need bring it to the trash room. Failure to adhere to these policies may result in additional fees billed to your account.

  • Please make sure all trash and recycling are bagged and placed in the appropriate bins outside of your apartment prior to 8pm. All bins must be brought inside of your apartment by 9am the next morning.
  • Any excess waste should be taken to the trash room. If something is too big to fit down the trash chute or in the recycle bin, please place in the outside dumpster.
  • Miscellaneous items, trash bins with loose trash, and trash bags without the appropriate bin are not permitted.

Complete Your Residential Survey

In an effort to provide you with excellent service and a great living experience in your apartment home, you will receive online surveys throughout your lease term directly from our provider, Ellis Partners. We realize your time is valuable and our goal is to listen to our residents so that we can ensure an even better living experience. We value your residency and appreciate any feedback you can share with us.

Refer A Friend

Refer a friend and get rewarded! You both must fill out a form confirming that you were the initial source in finding The National. A $250 rent credit will be applied after your friend signs a 12+ month lease and moves in. For more details, please contact the management office.

Amenity Spaces

Residents can reserve amenity spaces for private use by contacting the management office. Please be mindful of your neighbors when using the common areas within the building and the outdoor amenity areas. Amenity spaces are available for residents to use at all times (with the exception of the Rooftop Deck which closes at 10pm), but noise needs to be kept at a minimum after 10pm.

Pet Policy

Pets are welcome with open arms at The National! The current pet policy is a maximum of 2 pets with a one-time fee of $350 and a monthly fee of $35 per pet. The pet agreement must be signed and deposit paid prior to pet occupancy. Breed restrictions do apply, so please contact the management office for more details.